Shipping Policy

At Elevated Fire Supply, we work hard to get your order shipped as quickly as possible. Because we offer a wide range of specialized fire and emergency equipment, shipping times vary by product.

In-Stock Items

Items that are stocked in our warehouse typically ship the same business day or the next business day.

Vendor Direct (Drop-Ship) Items

Many of the products we offer ship directly from our manufacturers or suppliers. Lead times vary depending on product availability and the vendor's shipping schedule.

If your order contains drop-shipped items, shipping times may range from a few business days to several weeks. We make every effort to provide accurate lead time estimates, but these are subject to change based on manufacturer inventory and production schedules.

If you have questions about the availability or lead time of a specific item, please contact us before placing your order.

Orders Containing Multiple Items

If your order includes products shipping from multiple locations, your order may arrive in separate shipments at no additional shipping charge. You will receive tracking information as shipments are processed when available.

Special Order & Call-to-Order Items

Some products cannot be purchased online due to manufacturer policies, freight requirements, or product configuration options.

These items are marked accordingly on our website. To purchase these products or request a quote, please contact our team directly. We'll help you select the correct product, provide current pricing and availability, and arrange shipping.

Shipping Delays

While we strive to meet all estimated shipping times, delays caused by manufacturers, freight carriers, weather, or other circumstances beyond our control may occur. We appreciate your patience and will keep you informed if significant delays affect your order.

Questions?

If you need a shipping estimate before placing your order or have questions about an existing order, please contact Elevated Fire Supply. Our team is happy to help you find the most accurate lead time available.